Service Requests

Please use the relevant form/s below to request services.
PTL will endeavour to meet requests placed with less than 48 hours' notice, though this cannot be guaranteed and may result in additional charges.
You will receive confirmation once services have been scheduled.

If you require urgent services after hours please phone the Communication center on (06) 751 0200 after submitting your request on our website.

Our schedule of charges can be found here.

Please complete the marine/general enquiry forms if you are not sure which form to use.

Berth booking request

Dangerous goods transit notification

Decontamination facility request

East gate access request

Forklift request

Gangway request

General enquiry / quote

Hiab use (general)

Hopper / grab enquiry

Marine enquiry

Methanex Alley Access Request

Oversized load entry / exit

Personnel transfer

Pilot request / amendments


Reach stacker request

Vessel stores

Vessel garbage removal

Vessel lift / heavy lift

Vessel water supply

Weighbridge request

Wharf crane use